Terms of service

We hide your IP address and protect your personal information.


By using VPN.fail, you agree to these terms. Any material changes to these terms will be notified via a prominent notice on VPN.fail at least one month before the changes are applied. If you wish to exercise your right to reject such changes, you should stop using the service immediately.


VPN service

The VPN service protects personal information with the use of encryption and masks user metadata by hiding the user's IP address and replacing it with one of ours. This replacement address is shared with many other users, which not only protects each individual's user data but also hides his or her pattern of activity.

We do not block or filter traffic, except when requested by the owner of an IP address to do so or in the case of abuse. We do not modify, redirect, or inject data into users' traffic. We do not collect logs.


Access to the VPN service

To use the VPN service, you need a VPN.fail account to download VPN configuration files that you can use together with a WireGuard® or OpenVPN official application. You can create a VPN account at t.me/vpnfail_bot

The free VPN service can be used at no cost.



We want you to remain anonymous when using our service, and it is therefore our policy to never store any activity logs or metadata and to have as minimal data retention as possible. However, in some situations we might process your personal data if you, for example, make a donation or send an e-mail to report a problem.

In those cases, the General Data Protection Regulation (“GDPR”) and other data protection laws may apply to the processing. For more information, please read our Privacy policy.



VPN.fail reserves the right to modify the service by updating the software or making changes to certain features. We will attempt to prevent interruptions and defects in the service and on our website. Despite our best efforts, the service is provided on an “as is” and “as available” basis, and we do not guarantee that the service will be available at all times, nor the accuracy of the service or any material provided by the service or on the VPN.fail website. You are solely responsible for your use of the service.


Applicable law

The terms shall be construed in accordance with and governed by applicable laws. Any dispute, controversy, or claim arising out of or in connection with the terms shall be handled by applicable courts.


Contact information

We only offer customer support via email. Our support team operates during weekday office hours (Central European Time).



These terms were last updated on 21 December 2022. The agreement may be updated at any time and, in such case, a new version will be published on our website.